Adobe
Adobe Experience Cloud customer journeys
The tool is part of the Experience Cloud suite current and Adaptive Journeys utilizing AI, predictable journeys. Scalable design and integrated with other components.
The process required multiple rounds of user studies and interviews then work sessions with the team. The team consisted of multiple PMs, designers on other aspects of the cloud products and engineers. This was a map identifying workflows tied to the customers.
The UI is a simple drag onto canvas to build type of tool from the left. Make adjustments on the right.
One of many explorations done to imagine how a journey is built and displayed. This one explores simplified display of paths of the customer journey.